Report the incident as soon as possible. For theft or attempted theft, you'll need to file a police report to support your claim.
Once we've received all the required information, we'll assess your claim and determine the best course of action. This may involve sending your bicycle to one of our partner repairers or specialists to evaluate the damage.
Once your claim is approved, your bicycle or insured item may be repaired, replaced, or you might receive a payment to cover the cost of repair or replacement.
As passionate cyclists ourselves we know what you may be experiencing and will look to get you back up and cycling if you need to make a claim as soon as possible. Whether you are a casual cyclist who just needs to recover from injury and get back on the road or an avid athlete who needs to be back on the race circuit, we will be there to resolve your claim as quickly and efficiently as we can.
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If you have been involved in an accident or your bike has been stolen, we're here to help you every step of the way.
